Return & Refund Policy

At Godesignm, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, you may be eligible to return or exchange your item in accordance with the terms outlined below.

Please read this policy carefully before requesting a cancellation, return, exchange, or refund.

Order Cancellation

You may request to cancel an order within 3 days of placing it, provided it has not yet entered production or been shipped.

If your cancellation request is approved, the full payment for the canceled order will be refunded to your original payment method.

Once an order has entered production, processing, or shipment, cancellation may no longer be available.

If you wish to cancel your purchase, please contact us at service@godesignm.com as soon as possible.

Returns & Exchanges

Return or exchange requests must be submitted within 14 calendar days of receiving your order.

Before sending any item back, please contact our customer service team at service@godesignm.com to receive return instructions and confirmation of the appropriate return address.

Items returned without prior authorization may not be accepted.

Returns for Personal Reasons

You may request a return for personal reasons, such as:

• Ordering the wrong product
• Choosing the wrong size or color
• Changing your mind after purchase
• No longer wanting the item

For these returns, the item must generally meet all of the following conditions:

• Unused
• Unworn
• Unwashed
• Undamaged
• Unaltered
• In its original condition
• Accompanied by its original packaging and accessories, where applicable

For returns requested for personal reasons, you are responsible for the return shipping charges and any related return expenses.

Damaged, Defective, or Incorrect Items

If your order contains an item that is damaged, defective, broken, incorrect, or the wrong size or color due to an error on our part, please contact us at service@godesignm.com as soon as possible.

If an item appears to be missing from your order, please contact us so we can review the shipment and investigate the issue.

To help us assess your request, please provide:

• Your order number
• A clear description of the problem
• Relevant photos or videos showing the item and its packaging, where applicable

Once we have reviewed the information and confirmed that the issue resulted from an error on our part, we will offer an appropriate resolution, which may include a replacement or refund.

If a return is required because of our error, you will not be responsible for the applicable return shipping charges.

Non-Returnable or Non-Refundable Items

A return, exchange, or refund may not be available under the following circumstances, subject to applicable law:

• The return or exchange request is submitted more than 14 calendar days after delivery.
• An item returned for personal reasons has been worn, washed, used, damaged, altered, or is otherwise not in its original condition.
• Original packaging or accessories that are reasonably necessary for processing the return are missing.
• A custom-made or personalized item is returned for personal reasons unrelated to a defect, damage, or error on our part.
• Delivery is refused without a valid reason.
• Delivery cannot be completed because the shipping address provided by the customer is incorrect, incomplete, or invalid, depending on the circumstances and applicable law.
• Proof of purchase cannot be provided when reasonably necessary to verify the order.

Please do not send products directly to the manufacturer. All return requests must be coordinated with our customer service team.

Nothing in this section limits any consumer rights that cannot be excluded under applicable law.

Custom and Personalized Items

Custom-made and personalized products are generally not eligible for returns or exchanges requested for personal reasons.

However, if a customized item arrives damaged, defective, or incorrect because of an error on our part, please contact our customer service team. We will review the circumstances and determine an appropriate resolution.

How to Request a Return or Exchange

Please follow these steps to request a return or exchange:

1. Contact our team. Email service@godesignm.com within 14 calendar days of receiving your order.
2. Provide your order details. Include your order number and explain why you would like to return or exchange the item.
3. Submit supporting evidence if needed. If the item is damaged, defective, incorrect, or an item is missing, include clear photos or videos where applicable.
4. Wait for instructions. Our customer service team will review your request and provide the appropriate instructions and confirmed return address if a return is approved.
5. Prepare your package. If a return is authorized, pack the item securely and send it to the address provided by our team.
6. Provide tracking information where applicable. If you ship the return using a trackable service, please share the tracking number with us to help us monitor the package.

Please do not mail any item back before contacting our customer service team and receiving return instructions.

Return Shipping Costs

Returns Caused by Our Error

If an item is damaged, defective, or incorrect because of an error on our part, we will cover the applicable return shipping costs when a return is required.

Returns for Personal Reasons

If you return an item because you changed your mind, selected the wrong product, chose the wrong size or color, or for another personal reason, you are responsible for the return shipping charges.

Return shipping costs depend on the carrier and service selected.

We recommend using a shipping service that provides tracking information so you can monitor the return shipment.

Return Processing Time

After your returned package arrives and passes inspection, we generally process the applicable return, exchange, or refund within 5–7 business days.

We will notify you by email when your return request has been reviewed and processed.

Refunds

If your refund is approved, the amount will be returned to the original payment method used for the purchase.

After we issue the refund, your bank, credit card issuer, or payment service provider may need additional time to complete the transaction and display the funds in your account.

Processing times vary by provider and may take up to 20 business days in some cases.

The time required for a refund to appear in your account is determined partly by your payment provider and may be outside our control.

Delayed or Missing Refunds

If you have not received an approved refund, please take the following steps:

1. Check your bank account or payment account again.
2. Contact your credit card issuer or payment service provider to ask whether the refund is still being processed.
3. Contact your bank if additional processing time may be required.
4. If you have completed these steps and the refund is still missing, contact us at service@godesignm.com.

Our team will help you review the refund status using the information available to us.

Exchanges

Eligible exchanges are subject to the same 14-calendar-day request period and general eligibility conditions as returns.

If you wish to exchange an item, please contact our customer service team before sending it back.

Exchange availability depends on current inventory, and we cannot guarantee that a particular replacement item, size, or color will be available.

If an exchange is necessary because we supplied an incorrect or defective item, we will arrange an appropriate replacement without charging additional applicable shipping costs.

Return Address

Return Address:

Xiaobaiju Supply Chain
4th Floor, Building B, Kesui Jingu
No. 1 Dongfeng West Road, Dali Village
Qingxi Town, Dongguan, Guangdong, China

Important: Please contact service@godesignm.com before returning any item. The correct return address may vary depending on your order or product.

Do not ship a return until our customer service team has confirmed the applicable return address and provided instructions. Packages sent to an unauthorized or incorrect address may not be accepted or processed.

Contact Us

If you have questions about cancellations, returns, exchanges, or refunds, please contact our customer service team.

Brand Name: Godesignm

Email: service@godesignm.com

We appreciate your understanding and the opportunity to assist you with your order.